At Provision Currency, our commitment is to deliver a superior level of service to our clients

However, we recognize that there may be instances where clients wish to provide feedback, especially when dissatisfied, to assist us in enhancing our services. If you have a complaint or are unhappy with our services and would like to share your experience with Provision Currency Ltd, kindly submit your complaint in writing to:
info@provisioncurrency.com
Please include the following details:

• Date of Complaint
• Reason for Complaint
• Impact on You or Your Business
• Additional Information
• Contact Details

Upon receiving your email, we will acknowledge receipt of your complaint within 24 hours and aim to address it within 3 working days. If further escalation is necessary, we will strive to resolve the matter within 15 working days. In exceptional circumstances, you will be notified if resolution will take a maximum of 35 working days.
However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here can be found here: 
www.currencycloud.com/legal/complaints-procedure/
For those seeking to escalate their complaint further, the option to contact and lodge a complaint with the Financial Ombudsman Service in the UK is available at:www.financial-ombudsman.org.uk/make-complaint